| Regional Site Engineer II | | Job Title: Regional Site Engineer II | | Department: V-Dash Staff for Microsoft Regional IT | | Location: Chengdu | | Purpose: | | This is a contingent position based in Chengdu but will work full time reporting to IT Manager. This person, in collaboration with other IT groups in region and headquarter, will be responsible for site operation and all infrastructure related project implementation in West China. He/She will act as an extension of the corporate IT group for escalation purposes and when local knowledge or in time zone support is required, ensuring operational excellence at the site. In the absence of IT Manager, this person will be able to take lead of the team as a strong backup for IT Manager. | | Responsibilities: | - Provides escalation support to helpdesks and may provide support to end users directly as requested.
- Provides executive/VIP support in business or non-business hours as per request.
- Provides 24X7 on call support for infrastructure related issues.
- Provides weekly and monthly report to IT Manager.
- Follows Microsoft IT standards and procedures and ensures predefined support metrics including configuration compliance %, SLA, client satisfaction can be met.
- Owns and manages all the IT equipments and facilities including routers, switches, telecommunication devices, servers, PBX, security system, FM200, UPS and CRAC in the site data center.
- Owns and manages the IT infrastructure in remote offices.
- Escalates issues to corporate tier-2/3 support team as necessary.
- Manages IT vendors and related logistic and financial tasks.
- Analyzes and voices local business needs to corporate IT team.
- Works closely with the business, regional PM, corporate functional teams and IT vendors to implement all infrastructure related projects at the site.
- May take on regional initiatives or projects.
- Performs Employee Productivity Education training to educate end users on IT services and applications.
- Assists IT Manager on delivering IT showcases to external Microsoft customers in GCR region.
- Assists IT Manager on annual IT budget and quarterly IT business review.
- Assists IT Manager on driving IT processes and policies within the team.
| | Education and Experience: | - Bachelor degree in Electronics, Computer Science, related technical training or equivalent experience.
- Minimum 3 years of working experience in the IT system engineer/project manager/operation analyst field.
- Prefer CCNA and Microsoft related certification in recent years.
- Prefer English certification such as TOEIC, TOEFL, ELTS in recent years.
| | Knowledge,Skills,and Abilities: | - Excellent English written and oral communication skills required.
- Ability to work flexible hours required.
- Excellent soft skill such as communication, expectation management, conflict management, presentation and cross-group collaboration is a must.
- Customer oriented and creative thinking.
- Passionate, positive, self-driven, self-critical and smart.
- Quick learner and team player.
- Good command of Windows 2000/2003 based configuration and administration.
- Good command of WAN/LAN technology.
- Knowledge of telephony system management preferred.
- Knowledge of web and database development skills would be an advantage.
| | To apply for this position, please send your CV to: v-jinzh@microsoft.com |
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